Privacy Policy

How we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

SafetyVest.com.au is operated by Sands Industries (ABN: 30 629 811 383, ACN: 629 811 383) of Australia. We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we store and protect it, and how you can access and correct it. By visiting safetyvest.com.au, placing an order, or providing us with your information in any form, you agree to the collection and use of your information in accordance with this Policy.

Our Core Commitment

We do not sell, rent or trade your personal information to third parties for their marketing purposes. Your information is used solely to process your orders, respond to your enquiries and improve our services.

Information We Collect

We collect personal information that you provide to us directly, and some information automatically when you visit our website.

Type of Information

When We Collect It

Full name

When you place an order, request a quote or contact us

Business name

When you place a business order or request a quote

Email address

On any contact form, order form or quote request

Phone number

When you provide it on a contact form or order

Delivery address

When you place an order requiring shipment

State/territory

When completing an enquiry or order form

Order details

Vest type, quantity, sizes, print method, customisation specifications

Artwork files

When you upload logo or design files for custom printing

Payment information

Processed via our payment provider; we do not store card details

Communications

Emails, phone calls, messages and any other correspondence with us

Information Collected Automatically

When you visit safetyvest.com.au, our website server and analytics tools may automatically record:

Your IP address and general geographic location (city/region level)
Browser type, version and operating system
Pages visited, time spent on each page and referring website
Clicks and navigation patterns on the site
Device type (desktop, mobile, tablet)
Date and time of visit

This information is collected in aggregate and is generally not linked to any personally identifiable information unless you have previously provided it to us.

How We Use Your Information

We use the personal information we collect only for the purposes described below. We will not use your information for any purpose that is incompatible with these stated purposes without your prior consent.

To process and fulfil your orders — including production of custom safety vests, coordination of delivery and management of your order account
To communicate with you — sending order confirmations, digital proof approvals, shipping notifications and responses to your enquiries
To provide customer support — answering questions, resolving issues and processing returns or refund requests
To send you quotes — responding to quote requests with pricing, product recommendations and compliance guidance
To maintain your records — storing artwork files and order history to facilitate fast reorders
To improve our website and services — using aggregated analytics data to understand how our site is used and how we can improve it
To send marketing communications — only if you have explicitly opted in to receive these. You may opt out at any time (see Section 7)
To comply with legal obligations — as required by Australian law, including tax, consumer protection and safety regulations

Marketing Communications

We will only contact you with promotional or marketing material if you have positively opted in to receive such communications. Each marketing email contains a clear and functional unsubscribe link.

Sharing Your Information

We do not sell, rent or disclose your personal information to third parties for their own commercial purposes. We may share your information with the following categories of service providers strictly to the extent necessary to fulfil your order or operate our business:

Delivery and logistics providers — your name and delivery address are shared with courier services (e.g., Australia Post, StarTrack, Couriers Please) solely to deliver your order
Payment processors — payment transactions are processed by our third-party payment gateway. We do not store, process or have access to your full card details
Email and communication platforms — we use email service providers to send transactional emails. These providers access email addresses solely for sending purposes
Website hosting and analytics — our hosting provider and analytics tools may process technical data about website visits as described in Section 2
Print production partners — where production is partially fulfilled by a third-party printer, your order specifications (not personal contact details) may be shared

All third-party service providers are bound by confidentiality obligations and are not permitted to use your information for any purpose other than the specific service they provide to us. We do not transfer your personal information outside Australia except where necessary to fulfil delivery to international addresses, or where a service provider’s infrastructure is located overseas — in which case we take all reasonable steps to ensure your information is handled in accordance with the APPs.

Legal Disclosures

We may disclose your personal information to government authorities, regulators or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect our legal rights or the safety of persons.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage analytics. A cookie is a small text file stored on your device when you visit a website.

Cookie Type

Purpose

Essential Cookies

Required for the website to function — including shopping cart and session management. Cannot be disabled without disrupting site functionality.

Analytics Cookies

Used to collect aggregate data on how visitors use the site (e.g., Google Analytics). Data is anonymised and used solely for site improvement purposes.

Functional Cookies

Remember your preferences such as previously visited pages or quote details to improve your experience on return visits.

Marketing Cookies

Only set if you have opted in to marketing communications or clicked through from a paid advertisement. Used for conversion tracking and retargeting.

You may disable cookies through your browser settings. Please note that disabling essential cookies may prevent certain functions of the website from operating correctly. Most browsers allow you to control cookies through their settings preferences — for more information, visit allaboutcookies.org.

Data Storage, Retention & Security

Your personal information is stored on secure servers located in Australia or with overseas providers who comply with Australian Privacy Principles. We implement commercially reasonable technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction, including:

SSL/TLS encryption for all data transmitted between your browser and our website
Encrypted storage of sensitive personal information
Access controls limiting staff access to personal information to those who need it to fulfil their duties
Regular review and testing of our security practices
Secure deletion of data that is no longer required

Retention Periods

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. As a general guide:

Order records and associated artwork files are retained for a minimum of 7 years to comply with Australian taxation and business record-keeping requirements
Customer service correspondence is retained for 3 years
Analytics data is retained in aggregated, anonymised form indefinitely for business analysis
Marketing opt-in records are retained until you opt out, plus 1 year thereafter

No Guaranteed Security

While we implement strong security measures, no transmission of data over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you become aware of any security vulnerability, please contact us immediately at sales@sandsindustries.com.au.

Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information held by us:

Right of Access

You may request a copy of the personal information we hold about you at any time. We will respond within 30 days.

Right to Correction

If you believe information we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.

Right to Opt Out of Marketing

You may opt out of marketing communications at any time by using the unsubscribe link in any email or contacting us directly.

Right to Complain

If you believe we have breached your privacy, you may make a complaint to us, or to the Office of the Australian Information Commissioner (OAIC).

Right to Anonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym — for example, when making a general enquiry about products.

Right to Deletion

Subject to our legal record-keeping obligations, you may request that we delete personal information we hold about you that is no longer required.

To exercise any of these rights, please contact us using the details in Section 11. We may require you to verify your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites, including payment processors, courier tracking portals, Standards Australia and industry associations. These third-party websites are operated independently of SafetyVest.com.au and are governed by their own privacy policies.

We are not responsible for the privacy practices of third-party websites and we encourage you to review the privacy policies of any external sites you visit through links on our site. The inclusion of a link to a third-party website does not imply our endorsement of that website or its practices.

Children's Privacy

SafetyVest.com.au is a business-to-business and business-to-consumer platform. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not provide personal information to us without the involvement and consent of a parent or guardian.

If we become aware that we have inadvertently collected personal information from a person under 18 without appropriate consent, we will take prompt steps to delete that information. If you believe we have collected information from a minor without consent, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will update the “Last Updated” date at the top of this page. Where required by the Privacy Act, we will take reasonable steps to notify you of significant changes.

Your continued use of safetyvest.com.au following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

This Privacy Policy was last updated: April 2026.

Contact Us — Privacy Enquiries

For privacy-related enquiries, access requests, correction requests or complaints, please contact our Privacy Officer:

Email

sales@sandsindustries.com.au

Phone

+61 477 123 699

Hours

Monday–Friday 8:00am–5:00pm AEST

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.