- +61 4415 9165
- sales@sandsindustries.com.au
The terms governing your use of SafetyVest.com.au and your purchase of products from Sands Industries, in accordance with Australian Consumer Law.
These Terms of Service (“Terms”) govern your use of the website located at safetyvest.com.au (“Website”) and all products and services offered by Sands Industries (ABN: 30 629 811 383, ACN: 629 811 383) trading as SafetyVest.com.au (“we”, “us”, “our”, “Sands Industries”).
By accessing or using the Website, placing an order, requesting a quote or otherwise engaging with us, you (“you”, “the Customer”) acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or place orders with us.
These Terms constitute the entire agreement between you and Sands Industries in relation to your use of the Website and purchase of our products, and supersede any prior communications, representations or agreements.
These Terms are subject to and do not exclude, restrict or modify any rights you have under the Australian Consumer Law (ACL) — including the consumer guarantee provisions of the Competition and Consumer Act 2010 (Cth). See Section 10 for details.
Term
Meaning
“Order”
A confirmed purchase of one or more products made through the Website, by phone, email or in writing
“Custom Order”
Any order involving custom printing, embroidery, heat transfer, DTF printing or any other branding or personalisation of a product
“Proof”
A digital visual representation of a Custom Order submitted to the Customer for approval prior to production
“Artwork”
Any logo, design, text, graphic or image file provided by the Customer for use in a Custom Order
“Products”
Hi-vis safety vests and related workwear items offered for sale on the Website
“GST”
Goods and Services Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
“ACL”
The Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)
“Working Days”
Monday to Friday, excluding Australian public holidays
An Order placed by you constitutes an offer to purchase products in accordance with these Terms. A binding contract between you and Sands Industries is formed when we send you a written order confirmation (by email or other written means). We reserve the right to decline or cancel any Order at our discretion, including where:
Where we cancel an Order, we will promptly notify you and issue a full refund of any payment received for that Order.
We accept Orders of any quantity — from a single vest to large fleet orders. The same quality standards and production processes apply regardless of order size.
Changes to an Order after confirmation are accepted at our discretion and only where production has not yet commenced. Change requests must be submitted in writing to sales@sandsindustries.com.au. Changes may affect pricing and delivery timelines.
Once a Proof has been approved by you (see Section 4), the Order is locked for production and cannot be changed without incurring additional production costs.
Orders for standard (non-custom) products may be cancelled at any time before dispatch, with a full refund. Custom Orders may be cancelled without penalty before a Proof has been sent. Once a Proof has been sent, cancellation will incur a production setup fee of up to 30% of the Order value. Once production has commenced, Custom Orders cannot be cancelled and no refund will be issued, except as required by the ACL.
For Custom Orders, you must supply Artwork in an accepted file format. We accept: AI, EPS, PDF, SVG (vector formats preferred) and PNG/JPEG at minimum 300dpi at intended print size. Artwork may be submitted by email to sales@sandsindustries.com.au or uploaded via the Website.
By submitting Artwork to us, you represent and warrant that:
We reserve the right to decline to produce any Custom Order where, in our reasonable opinion, the Artwork may infringe third-party intellectual property rights or is otherwise unlawful.
Before commencing production of any Custom Order, we will send you a digital Proof for your review and approval. You must review the Proof carefully and respond with either:
Once you have approved a Proof in writing, Sands Industries accepts no liability for errors in the finished product that were present in the approved Proof — including spelling errors, incorrect colours, incorrect sizing of logos, or incorrect placement. You are responsible for thoroughly checking all elements of the Proof before approving it.
Proofs are provided within one (1) business day of receiving your complete Order and Artwork. If we do not receive a response to a Proof within seven (7) business days, we reserve the right to cancel the Order and retain any deposit paid to cover the cost of artwork preparation.
Digital Proofs are for layout and design approval only. Colour reproduction on screen versus physical production will vary due to differences between screen colour profiles (RGB) and print production colour models (CMYK/Pantone). We will make reasonable efforts to match your brand colours, but we cannot guarantee exact colour matching unless a Pantone reference is agreed in advance of production. Slight variations in colour between the Proof and the finished product are not grounds for a return or refund.
All prices displayed on the Website are in Australian Dollars (AUD) and are inclusive of GST unless expressly stated otherwise. Prices are subject to change without notice. The price applicable to your Order is the price confirmed at the time your Order is accepted by us in writing.
Volume discount pricing is available and is automatically applied at the following thresholds: 25, 50, 100, 250 and 500+ units. The applicable price will be displayed during the order or quoting process.
We do not charge setup fees, artwork handling fees or account creation fees. Shipping costs are quoted separately and will be confirmed before your Order is finalised. Any applicable surcharges (e.g., remote area delivery) will be disclosed before payment.
Payment in full is required before production commences on Custom Orders, unless a separate credit arrangement has been agreed in writing. We accept the following payment methods:
Bank transfer payments must clear before production commences. We are not liable for production delays resulting from delayed EFT clearance.
All supplies made by Sands Industries are subject to GST in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). A tax invoice including GST details will be provided with every Order.
We ship to all states and territories of Australia, including metropolitan, regional, rural and remote areas. Delivery timelines begin from the date of Proof approval for Custom Orders, or from the date of payment for standard (non-custom) Orders.
Order Type
Estimated Delivery
Standard (non-custom) vests
3–7 business days from payment
Custom Orders (screen print / heat transfer / DTF)
7–14 business days from Proof approval
Custom Orders (embroidery)
10–16 business days from Proof approval
Large volume orders (250+ units)
Timeline confirmed at quoting stage
Express production (where available)
Confirmed on request — surcharge may apply
Delivery timeframes are estimates only and are not guaranteed. Sands Industries is not liable for delays caused by third-party courier services, adverse weather, public holidays or other circumstances beyond our control. All shipments are sent via tracked courier service and tracking information will be provided once your Order has been dispatched.
You are responsible for providing an accurate and accessible delivery address. If a delivery is returned to us due to an incorrect address or missed delivery attempts, re-dispatch will be at your expense. Risk in the Products passes to you upon delivery to the address you provided.
If your Order arrives incomplete, please contact us within 5 business days of the delivery date. We will investigate and rectify any genuine shortfall at no additional cost to you.
All Products supplied by Sands Industries are manufactured to comply with AS/NZS 4602.1:2011 (High Visibility Safety Garments) and AS/NZS 1906.4 (Retroreflective Materials). Compliance labels are permanently attached to all garments.
While we take all reasonable steps to ensure our Products comply with the applicable Australian Standards, it is the Customer’s responsibility to:
Sands Industries is not liable for injury, loss or damage arising from the selection of an incorrect vest class, from use of the Product contrary to the care instructions, or from continued use of a Product that has degraded beyond its compliant service life.
All intellectual property in the Website — including text, images, graphics, layout, source code and the SafetyVest.com.au name and logo — is owned by or licensed to Sands Industries and is protected by Australian and international intellectual property laws. You may not reproduce, adapt, distribute or publish any content from the Website without our prior written consent.
You retain ownership of all intellectual property in Artwork you submit to us. You grant us a limited, non-exclusive, royalty-free licence to use your Artwork solely for the purposes of producing your Custom Order. We will not use your Artwork for any other purpose, including marketing or display, without your explicit written consent.
We may, from time to time, display photographs of completed Custom Orders for marketing and portfolio purposes. If you do not wish your Order to be used in this way, please advise us in writing when placing your Order and we will respect that request.
To the fullest extent permitted by law (and subject to Section 10 — Australian Consumer Law), Sands Industries’ total liability to you in relation to any one Order, or series of related Orders, is limited to the amount paid by you for that Order.
Sands Industries is not liable for:
Nothing in this clause limits, excludes or modifies any consumer guarantees provided under the Australian Consumer Law that cannot be excluded by law. See Section 10 for full details of your ACL rights.
Our products and services come with guarantees under the Australian Consumer Law (ACL) that cannot be excluded. Under the ACL, consumers are entitled to:
Your Non-Excludable Consumer Guarantees
If our products fail to meet a consumer guarantee, you are entitled to a remedy under the ACL. For a major failure (where the product has a problem that would have stopped you buying it had you known, or it is significantly different from description, or it is substantially unfit for purpose), you may:
For a minor failure, we may choose to repair the product, replace it or provide a refund. Our returns and refund process is detailed in the Returns & Refunds tab.
For more information about the ACL and your rights, visit the Australian Competition and Consumer Commission (ACCC) website or call 1300 302 502.
If you have a complaint or dispute in relation to an Order, product quality or our services, we encourage you to contact us in the first instance so that we can work with you to resolve the matter quickly and fairly.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising out of or in connection with these Terms, subject to the dispute resolution process in Section 11.
Nothing in this clause prevents you from pursuing consumer protection remedies available to you under Australian federal or state law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right. Any waiver must be in writing and signed by an authorised representative of Sands Industries.
These Terms, together with our Privacy Policy and Returns & Refund Policy, constitute the entire agreement between you and Sands Industries in relation to your use of the Website and purchase of our products, and supersede all prior communications, representations and agreements.
We reserve the right to amend these Terms at any time by posting updated Terms on the Website. Your continued use of the Website or placement of Orders after the date of publication constitutes acceptance of the updated Terms. The date of the most recent revision is shown at the top of this page.
These Terms were last updated: April 2026.